Refund policy
Refunds, handled the same week.
Before launch
There is nothing to refund yet; joining the launch list costs nothing. This page describes the promise that applies once courses go on sale in January 2027.
The promise
If a course is not right for your family, a refund request within the refund window is processed in the same week you ask. No retention calls and no fine print.
[Refund window (number of days after purchase) — to be published before sales open]
How to ask
From the parent sign-in once it opens, or through the contact details on the privacy page.
Last updated: 9 October 2026. Not yet reviewed by legal counsel or a chartered accountant.